Your withdrawal request is processed by our back office within 24 hours. Withdrawals via e-wallet methods may be received on the same day, and via bank wire or credit/debit card it usually takes 2 – 5 business days.
Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position).
If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount. Please note, that any credit bonus in your account is considered as part of your equity and will be deducted as the result of any withdrawal
In order to protect all parties against fraud and minimize the possibility of money laundering and/or terrorist financing, we will only process withdrawal/refunds back to the source of the original deposit according to the Withdrawal Priority Procedure below:
Credit/debit card withdrawals. Withdrawal requests submitted, regardless of the withdrawal method chosen, will be processed via this channel up to the total amount deposited by this method.
E-wallet withdrawals. E-wallet refunds/withdrawals will be processed once all Credit/Debit card deposits have been completely refunded.
Other Methods. All other methods such as bank wire withdrawals shall be used once deposits made with the above two methods have been completely exhausted.
We offer a wide range of payment options for deposits/withdrawals: by multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods.
As soon as you open a trading account, you can log in to our Client Zone, select a payment method of your preference on the Deposits/Withdrawal pages, and follow the instructions given.
You can deposit money in any currency and it will be automatically converted into the base currency of your account, at prevailing inter-bank prices.
The minimum deposits for the different account types we offer are as follows:
For further details, please click here.
The minimum deposit/withdrawal amount is 5 USD (or equivalent denomination) for multiple payment methods supported in all countries. However, the amount varies according to the payment method you choose and your trading account validation status.
All withdrawal requests will be completed within 24 working hours; however all withdrawal requests submitted will be instantly reflected in the clients’ trading account as pending withdrawals. In case a client selects an incorrect withdrawal method, the clients’ request will be processed according to the Withdrawal Priority Procedure described below. All client withdrawal requests shall be processed in the currency in which the deposit was originally made. Should the deposit currency differ from the transfer currency, the transfer amount will be converted into the transfer currency at the prevailing exchange rate.
Since we can only transfer the same amount back to your card as the amount you have deposited, profits can be transferred to your bank account via wire transfer. If you have also made deposits via E-wallet, you also have the option to withdraw profits to that same E-wallet.
In order to withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our Client Zone: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name (not older than 6 months).
Once you receive confirmation from our Back Office Department that your account has been validated, you can request the funds withdrawal by logging in to the Client Zone, selecting the Withdrawal tab and sending us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. All withdrawals are processed by our Back Office within 24 hours on business days.
It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days.
All deposits are instant, except for the bank wire transfer. All withdrawals are processed by our back office in 24 hours on business days.
• A color copy of valid passport or other official identification document issued by the authorities of the country of which you are a citizen (e.g. passport, identity card, etc). The identification document must contain your full name, an issuance date and an expiration date, your place and date of birth and your signature.
• A recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement) dated within the last 6 months and confirming your registered address.
Yes, you do. In order to start trading and to be able to make withdrawals from your account, your account has to be validated, therefore you must provide a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection) or bank account statement not older than 6 months, and confirming your registered address.
As a regulated company, we operate in accordance with a number of compliance-related rules and procedures imposed by our main regulatory authority, the Cyprus Securities and Exchange Commission (CySEC). These procedures involve the collection of adequate documentation from our clients under applicable ‘Know Your Client (KYC)’ and Anti-Money Laundering (AML)’ rules, including the collection of a valid Passport and/or ID card and a recent (issued within the past 6 months) utility bill or bank account statement that confirms your registered address.
No, your new account will be validated automatically, as long as you will use the same personal /contact details as for your previous account.
If you wish to update your email address, please send an email to [email protected] from your registered email address.
If you wish to update your residential address, please send an email to [email protected] from your registered email address and upload the new Proof of Address (not older than 6 months) confirming that address in the Client Zone on the website.
Trading accounts with zero balance are archived after a period of ninety (90) calendar days. Kindly note that once a trading account has been archived, it cannot be re-opened. In the event that you only have an archived account and no active accounts to trade on, you need to register a new trading account here.
You may close/open a position or place an order by telephone or via e-mail, 24 hours a day. Simply call up our dealing room on +357 +357 25 254 422 or send an e-mail at brokerage at [email protected]. You will be asked for your platforms’ login for security reasons before your request is executed.
You can generate the report on your trading activity on the MT4 platform. Simply right-click “Account history” in the MT4 terminal window), set the time period (e.g. 1 year, 1 month, 1 week) by selecting “Custom period”, and then right-click on “Save report”.
An account shall be deemed as dormant from the last day of the ninety (90) calendar days during which there has been no activity (trading/withdrawals/deposits) in the account. All remaining bonuses, promotional credits, XMPs will be automatically removed from dormant accounts.
A dormant account will be charged with a monthly fee of 50USD (five United States dollars) or the full amount of the free balance in the account if the free balance is less than 50USD (five United States dollars). There will be no charge if the free balance in the account is zero.
Multiple close by allows closing more than one opposite position at the same time. In case you have two opposite orders, you can use one of the orders to close the other one, and thus gain or lose the net difference.
The close by is a function on the MT4 platforms that allows you to simultaneously close two opposite positions on the same financial instrument and save one spread. The buy order needs to close with a sell order, and the sell order needs to close with a buy order.
Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for LONG positions, or above the market price for SHORT positions. Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders. For more details about the distance in points for each currency pair, please view the limit and stop levels here.
No, scalping is not permitted.
Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then converted into the base currency of your trading account, which will be numerically displayed on your MT4, or any other trading platform.
The margin requirement for gold and silver is calculated like this: Lots * Contract Size * Market Price / Leverage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).
For CFDs, the required margin is Lots * Contract Size * Opening Price * Margin Percentage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).
Margin level is calculated with the formula Equity/Margin * 100%.
Free margin is your equity minus margin. It means the available funds that you use for opening new positions, or for maintaining existing positions.
Yes, we do.
While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. The speed of execution is the same for real trading accounts as for the demo accounts.
Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account. You can read more details about demo accounts here.
The use of expert advisors, being a form of algorithmic trading, is subject to our prior approval.
Feel free to contact your Personal Account Manager via live chat, email or by phone to schedule a presentation on the trading platforms. We are ready to help you with one-to-one detailed explanation at any time convenient for you.
Every buy order is open at ASK price and closed at BID price, and every sell order is open on BID price and closed at ASK price. By default, you are only able to see the BID line on your chart. In order to see the ASK line, right click the particular chart -> Properties -> Common-> and tick the Show ASK line.
Yes, we do. The MT4 trading platform is also available for MAC.
Yes, you can.
You can trade all the instruments available at Bein Markets including Stock CFDs, Stock Indices CFDs, Forex, CFDs on Precious Metals and CFDs on Energies.
According to your account type, the trading instruments are displayed with a unique suffix.